Welcome to our spanking new Cancer Blog! As we nurture online communities of support for cancer patients, survivors, and their family members, we would also like to share some groundrules to make this an informative, affirmative, and supportive space for all users.
This policy explains how Singapore Cancer Society (SCS) manages its online communication channels and moderates online user-generated content.
Minimising Cancer, Maximising Life
We use many online communication channels, including social media platforms, to communicate with our stakeholders and the general public. These channels offer anyone impacted by cancer or anyone who wants to support those impacted by cancer the opportunity to obtain reliable information, ask questions, share experiences, and give mutual support.
In general, our messages are aimed at informing and inspiring our viewers and readers. Our messages cannot and do not serve as a substitute for professional medical advice. You should consult your GP, consultant, specialist, or other allied health and social care professional if any concerns about your health or social care arise.
SCS is not responsible for any advertising content that appears on the social media platforms that it uses and does not choose which adverts appear on these pages.
SCS accepts no responsibility for social media platforms being unavailable.
SCS has posting rules pertaining to each of the channels or platforms that it uses about messages or comments posted by stakeholders or the general public. SCS treats these messages and comments as ‘user-generated content’ and is not liable for them.
Here, we share our overall posting guidelines and moderation policy for user-generated content:
- When you participate on social media platforms, you’ll be able to post messages, ask questions, share experiences, and provide mutual support to others in similar situations.
- You are responsible for what you post.
- Don’t make assumptions about other people’s experiences. Different people have different backgrounds, conditions, and needs. People may be experiencing symptoms, undergoing early screening, awaiting medical appointments, are newly diagnosed, receiving treatment, getting rehabilitative support, or are receiving hospice care.
- Express yourself freely but be sensitive to the feelings and viewpoints of others. You might disagree, but you can agree to disagree in a peaceful and respectful manner.
- Be honest but gentle and kind when sharing your personal stories as these may be intimidating to readers who have not experienced what you have gone through.
- Be aware that when offering advice, you should avoid judging how other people do things and making statements about what others should or shouldn’t do.
- Cancer patients and survivors can live full, active lives. Please continue to share your positive stories as well.
- However, if you have negative stories or wish to criticise any particular institution or individual, please do NOT name them in your post. You may find yourself liable to legal action. SCS will assume no responsibility in such situations.
Do not post anything that:
- Incites hatred or discriminates on the basis of race, religion, gender, nationality, sexuality, or any other personal characteristic
- Is off-topic or unrelated
- Trolls or deliberately disrupts by hijacking or throwing discussions off-track
- Is disrespectful, malicious, or offensive
- Could constitute a personal attack on another person’s character
- Impersonates or falsely claims to represent an individual or organisation
- Is political
- Is profane, defamatory, offensive, or violent
- Contains sexually explicit material
- Is illegal
- Violates copyright or intellectual property rights
- Could be considered spam
- Contains personal information like telephone numbers or address details
- Solicits or promotes a competitor
- Constitutes personal promotion
- Advertises commercial activity or makes requests for donations, unless agreed in advance with SCS
- Is inappropriate, in poor taste, or otherwise contrary to the aims of SCS
- SCS staff administers all the various online communication channels and social media platforms used by SCS. They play the role of moderators but are also encouraged to engage in an official capacity with user-generated content where appropriate.
- SCS does not pre-moderate user-generated content before it is posted. Nevertheless, all SCS-related online communication channels and social media platforms are monitored regularly.
- SCS will delete any posts that fail to meet our posting guidelines, as stated above. This action is not about censorship but about ensuring that all user-generated content appropriately relates to the particular subject being discussed. Moderation will not be used to suppress legitimate, reasoned discussion.
- SCS will ban people who do not follow the posting guidelines. Where necessary, we will explain why a user or visitor was banned or why a post was deleted for not meeting the guidelines.
- SCS makes no commitment to respond to every post.